Dear valued customer,
We hope you are managing to keep safe and well during these turbulent times.
The safety and well-being of our customers and our team is our primary concern and, in-line with the latest government advice and to help ensure we can offer the best customer experience in this difficult period, we have taken the decision to postpone all arrivals from 25th March 2020, until further notice.
This may be extended further dependent on Government advice to come in the coming days and weeks.
You will shortly receive email confirmation that bookings have now been postponed but please take this note as official confirmation that any bookings for arrival from 25th March 2020 until further notice will be moved to a future date of your choice based on a like-for-like day/month basis, subject to availability. Alternatively, we are offering credit notes for the full amount of each booking which can be redeemed anywhere within the Signature Living Group at a later date.
If you are contacting us to discuss a booking outside the above time frames, or if you have further questions on a booking within that period, above please email: email@example.com
As I’m sure you can understand, we are experiencing extremely high volumes of enquires during this time, so please bear with us. As always we aim to come back in a timely manner and are working tirelessly to assist you.
Stay safe and thank you for your understanding. It is hugely appreciated by us and all our amazing staff and we hope to see you all again soon.
The Signature Living Team.
The Exchange Hotel is a venue like no other, sitting inside the shell of what was once the beating heart of Cardiff city; The Coal Exchange.
The Grade II* listed building is located in the heart of Cardiff Bay and offers guests the opportunity to take a step back in time and explore one of Wales’ most significant buildings.
Filled with rich history and grandeur throughout, what was once The Coal Exchange has been restored to its former glory with original features preserved and the Grand Hall reinstated as the most iconic wedding and events venue in the Cardiff.
Preserving the DNA of The Coal Exchange building has been at the forefront of the restoration process. Having suffered tremendous damage over the years, The Coal Exchange had been left in a state of severe disrepair. Serious damage had spread throughout the grand exterior, luxurious interior and affected even ancient supporting structure.
The process to restore this beautiful heritage building began in 2016 when a team of skilled workers experienced in this sort of project, set about preserving the landmark for future generations all whilst ensuring its use as The Exchange Hotel would wholly celebrate the interesting history of The Coal Exchange.