Terms & Conditions

Terms & Conditions

Please be advised all deposits paid are none refundable and none transferable. We do not offer downgrades if any memebers of your party decrease. All accommodation is a set rate and rates cannot be lowered under

A pre-authorization will be taken by card on check in. We will not accept any cash, american express, master debit, maestro or visa electron for your pre-authorization. The pre-authorized on the card is not taken from your account but is held during your stay. Please be advised that debit cards take 5 working days to be released in your account and credit cards take up to 7 working days this includes the duration of your stay omitting weekends. High levels of noise will not be tolerated in the rooms, corridors and stairwells. This is out of respect for other guests staying at The Exchange Hotel Cardiff. Any damages, breakages or theft of items from the building will be taken from your pre-authorization to the cost of the replacement or repair. Please be advised we do not allow confetti to be used in the rooms. Please be advised we have the right to charge your card outside of the pre-authorization to cover any extra cleaning, smoking, damages and loss of keys.